Option 1: Transfer to 2021 and get a Bonus!
Transfer of your 2020 tickets to next year's Country Fan Fest: THANK YOU! If you wish to transfer your ticket order to the 2021 festival, no further action is needed, and your ticket order will be valid for next year’s event! Make sure to keep your 2020 Order Confirmation for reference. If you have any changes in your shipping address, you can log into your Elevate Account to make updates.
For those Fans who choose to keep their ticket we have something special cooked up as our way of saying THANK YOU! You will receive a special ticket free of charge that will allow you early check-in to your campground starting on Wednesday at 10 a.m. and access to a campground pre-party concert that night! That means you will get another night of music and camping for free! This ticket will be available for purchase once Country Fan Fest 2021 goes on sale later this year.
Payment Plan: As a way to ease any financial stress for customers that keep their tickets, we’ve paused all payment plans until June 30, 2020. If you opted into our payment plan at the time of purchase, your payment plan will resume after June 30 for the next scheduled payment. All orders must be paid in full before wristbands begin shipping in 2021.
Option 2 Request a Refund
We hope those who purchased tickets keep them for next year, but we are understanding of the current circumstances our nation is facing so we are offering full refunds for 2020 tickets.
All purchasers will receive an email from Festival Ticketing/Elevate Tickets for each order placed via Elevate Tickets within the next (7) seven days detailing the process of requesting a refund. Make sure to check in your junk/spam mail for this email. Below are details on the options for purchasers:
Request a full refund: We hope to see you again! All refund requests MUST be submitted by Sunday, May 31st 11:59 p.m. (MT). We will be offering full refunds ONLY. We will not be issuing partial refunds on orders for Admission, Camping or Add Ons. All fees and tickets will be 100% refunded.
If you’ve purchased a campsite and request a refund, you will no longer be able to renew the same site for future Country Fan Fest events. The site will be released to the public.
All refunds will be processed within 30 days from when the request period ends on Sunday, May 31st 11:59 p.m. (MT).
If you do not request a refund within the refund request period, your order will automatically be transferred to 2021.
If you have any questions regarding the refund process, please email firstname.lastname@example.org.