How to Refund your Orders

 

We hope those who purchased tickets keep them for next year, but we are understanding of the current circumstances our nation is facing so we are offering full refunds for 2020 tickets. 

 

All purchasers will receive an email from Festival Ticketing/Elevate Tickets for each order placed via Elevate Tickets within the next (7) seven days detailing the process of requesting a refund. Make sure to check in your junk/spam mail for this email. Below are details on the options for purchasers:

 

  1. Request a full refund: We hope to see you again! All refund requests MUST be submitted by Sunday, May 31st 11:59 p.m. (MT). We will be offering full refunds ONLY. We will not be issuing partial refunds on orders for Admission, Camping or Add Ons. All fees and tickets will be 100% refunded. 

 

  • If you’ve purchased a campsite and request a refund, you will no longer be able to renew the same site for future Country Fan Fest events. The site will be released to the public.

  • All refunds will be processed within 30 days from when the request period ends on Sunday, May 31st 11:59 p.m. (MT).

  • If you do not request a refund within the refund request period, your order will automatically be transferred to 2021. 

  • If you have any questions regarding the refund process, please email refunds@countryfanfest.com.

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