TICKETS

FESTIVAL

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© 2022 by Country Fan Fest, LLC

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FAQ

Country Fan Fest is a family-friendly music festival and strives to provide
the best guest experience.

Top Questions:

Restricted Items

  • NO weapons of any kind are allowed in the event, camping or in the festival area

  • NO open fires are not allowed

  • NO pets

  • NO motorized golf carts or ATV's

10 AM and the occupancy is capped at 500 people so get there early!

What time does the pool open?

Around noon each day for the main stage.

What time do the venue gates open

No, but you can bring an empty water bottle and there will be locations where you can fill that up but we do not allow outside food or drink into the main venue, bags will be searched at the gates.

Can food and beverages be brought into the venue?

Wednesday: Caveman
Thursday: Superheros
Friday: Disco
Saturday: America!

What are the theme days?

Yes, you can!

Can food and beverages into my campsite?

Gates will open on Wednesday, July 27th, 2022 at 10 AM. All campers must pull into the campground NO LATER THAN 9:30 PM or you will be asked to camp in the GA Parking area until the next day when gates open again to the campground. This is for the safety of the attendees that are in the campground that are walking around and participating in activities. There are NO EXCEPTIONS to this rule. Please plan accordingly to get to the campground on-time so you can get your campsite set up for the week.  The same rule applies for exiting the campground. We cannot let vehicles be driving around entering and exiting past 9:30 PM, it is too dangerous after dark with thousands of people in the campground area. If you know you are going to need to leave, please park your vehicle in the GA Parking area. There is no time restraint on coming into or leaving the GA Parking area, ONLY the campground.

What time do the gates open?

You are allowed to have up to 8 people in your campsite. Each of them must have a 4-day GA wristband to stay overnight in the campground

What's included when I purchase a campground site?

No. Camping and Admission are 2-separate purchases. A 4-day wristband allows you into the campground to participate in activities and the campground concerts (including the after-party), but does not allow you to sleep in the campground. In order to sleep and stay overnight in the campground, you will need to purchase a campsite.

Do 4 Day GA tickets include camping?

Entry and exit to and from the campgrounds ends at dusk, all campers arriving after dusk will have to park in GA parking until re-opening at 9AM the next morning.  

How early and late can I enter the campgrounds?

If you live outside of the country where the event takes place and wish to order tickets, please call Elevate Ticket Purchase Support at (855) 948-6255 and a representative will be happy to assist you in making your purchase. Monday - Friday, 8am to 5pm Arizona Time.

How do I order tickets if I live outside the United States?

There is a simple way to know if you have placed an order; if you have gotten an "order number" or your browser directing you to an order number "confirmation page", then you have placed an order that has gone through. If you are still not sure, contact the Event Website Contact number and they will be able to verify this for you.

I think I might have a duplicate order, what do I do?

This "Authorization" is a temporary charge to your account to establish if the account is valid and contains sufficient funds for your purchase order. This $1.00 charge "falls off" your account and is NOT an extra fee.

I noticed a $1.00 billed to my credit card after my order, why is this?

VIP generally references the seats closest to the stage with additional VIP courtesies such as catered meals, free drinks, etc. (check the event website for specific details). Reserved Seating generally references seats just behind VIP that are assigned to the customer that purchases them. (sometimes there are no VIP tickets, just Reserved Seating). General Admission references simple access to the event without add-ons such as Reserved Seating, VIP, and/or courtesies designated for other Seating Ticket types

What does General, Reserved, VIP, and Mega VIP tickets mean?

Once your order has been placed you cannot go back into your account and edit it. If you have made a mistake or would like to edit your order, please contact the Event Website Contact number and they will help you

How can I make changes to my order?

Please follow these instructions in order to log into your account:

How do I log into my account?

In this case, you will need to go to the Will Call Trailer. A customer service rep will be able to look your order up by verifying your personal information. You will need to pay a $25 replacement fee.

If do I do if I forgot my wristband?

First, please treat your Print at Home ticket as any other valuable (even cash)! The ticket can be printed numerous times, but only the FIRST ticket that gets scanned will be allowed admission. So, we recommend only printing one version of your ticket and then putting the PDF in a secure location.

Can I use the print at home option more than once and what if it doesn't work?

The "split ticket" option is not available for all ticket types. If this option is available, a "split ticket" check box will appear on the ticket item in the shopping cart that must be selected before check out. If you received your full event ticket as an "all days" ticket and want to split them, please contact Elevate Ticket Purchase Support to see if the option is available. Also, please check the festival's website for more information. PLEASE NOTE: There may be a split ticket fee associated with this service.

My ticket order stated single day tickets, what does this mean?

Wristbands for all international customers will be available to pick up at will call during the festival with a valid form of identification. Please remember the name on the tickets must be the name of the individual picking them up.

I don't live in the United States, how do I get my wristbands?

Wristbands are scheduled to be mailed a few weeks prior to the festival. Wristbands will continue to ship right up until two weeks prior. Any wristbands not mailed out can be picked up at will call with a valid form of identification. If your wristbands are lost in the mail, please call the Country Fan Fest office 1-(800)-971-7088 .

I haven't received my tickets and RFID wristbands yet, what do I do?

If you do not have an email address, and are not interested in making one, we can still mail your wristbands to your home address. Review online what you would like to order, then we can take your order over the phone at 855-948-6255. You can also purchase General Admission tickets at authorized ticket outlets - listed on this website.

How do I purchase tickets if I don't have an email address?

Unfortunately, we do not split 4-DAY GA tickets into single days. You have a choice of either single day general admission or 3-day general admission ticket packages.

Can I split a 4-day Ticket?

No. All VIP seats are sold as a multi day ticket. You can select the split ticket option box at checkout on VIP ticket purchases.

Are single day VIP or Mega VIP Tickets available?

Yes, you can exit at the main Entrance Gate. Upon return, you will go through the same security checkpoint; bag check, body scan, wristband inspection and redemption. Alcohol, food and beverages are not allowed through the gates, either entering or exiting.

Is re-entry allowed?

In most cases such as this, it is likely you haven't received your order confirmation or the "PDF" ticket download link emails either. The reason is possibly an incorrectly entered email address when setting up your account. To resolve, please contact the appropriate Event Website Contact number to confirm the email address on file for your account is correct.

Why can't I log into my ticket account?

Unfortunately no, we do not offer refunds, as all sales are final.

Can I get a refund?

Yes, another good reason we switched to RFID technology. Treat your wristband like any other valuable. If you do happen to lose it, first and foremost, don't worry as long as you have registered it! If you lose your wristband, we immediately deactivate the RFID chip in the lost wristband and replace it with another wristband, complete with all your information. Should you lose your wristband at the festival, you will need to go to the Customer Service window and show a valid form of identification to get a replacement. There will be a $25 replacement fee.

Can a wristband be replaced is lost or damaged?

Prices will continue to climb as the date gets closer. The best price is the price you see on the website today.

When will ticket pricing increase?


What is the cost of parking? Premium Parking closest to the Main Gate is available for purchase here for $40 for the weekend. Weekend Parking is also available for purchase here at the General Admission Parking Lot for $20. Single-Day Parking will be available at the General Admission Parking Lot for $10 CASH ONLY when you arrive."

What is the cost of parking?

No, Due to insurance policies we can't allow non-event staff to use

ATV's or Golf Carts.

Can I bring a ATV or golf cart?

You can win them from your favorite Country Radio Station, at the event or via our social media accounts

Are there meet & greet tickets?

Yes, and they are included at no charge?

Are there showers in the campground?

10 AM to 6 PM Thur-Sat and the Aquatic Center is free with your paid admission. Keep in mind the occupancy at the Aquatic Center is 500 persons and is strictly enforced. Please be considerate of your fellow festival goers and limit your time so all attendees have a chance to cool off.

What time is the water park open?

BOX OFFICE & WILL CALL:

Campground:            
Wednesday & Thursday - 9AM to 9:30PM                    
Friday & Saturday 9AM to 8PM
Main Venue:
Friday & Saturday - 10AM to 10PM

GATE TIMES:
Campground:             
Wednesday - 10AM to 9:30PM
Thursday - Saturday - 9AM to 9:30PM
Main Venue:               
Friday & Saturday - 11:30AM to 11PM

What time do the gates and box office open?

Yes, it is allowed in designated smoking areas only. Locations are marked on the event map.

Is smoking allowed?

Children’s General Admission passes can be purchased online. Children’s prices are for ages 5-12 years of age. Children 4 and under are free. The child discount applies to General Admission passes only. There is no child discount available for the VIP passes.

At what age do children need a ticket?

Can’t find the answer to your questions, please don’t hesitate to contact us at info@CountryFanFest.com or call the Country Fan Fest

Office 1-(800)-971-7088 Yes, if seats are available. You may also upgrade your 1-day pass to a 4-day pass. Upgrade prices are based on the price of the ticket you wish to purchase minus the value of your current ticket. If possible upgrades should be done in advance.

How do I contact Country Fan Fest?

No, for the safety of your pet and festival goers, we ask that you leave your pets at home.

Are pets allowed?

Passes are needed and a Campsite purchased for campground access and each site is for one sleep campers and one car or truckonly.  Each camp site can have two steering wheels and up to 6 people

Are passes required to enter the campground?

Yes, if seats are available. You may also upgrade your 1-day pass to a 4-day pass. Upgrade prices are based on the price of the ticket you wish to purchase minus the value of your current ticket. If possible upgrades should be done in advance.

Can tickets be upgraded?

 
eg.